Frequently Asked Questions
General
I didn't receive verification email.
Please contact us at info@xspaces.io with your email address and we will get this sorted for you.
What is xSpaces?
xSpaces is an interactive multi-user platform that allows users to connect, upload and share their works in a virtual space with friends, family or visitors. This multi-dimensional space can be applied in unimaginative ways across a variety of industries.
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Education -
Gallery -
Exhibition -
Conference -
Business -
Real estate and more
Where can I get support?
Please contact us with your issue or enquiry, and one of our team members will get back to you as soon as possible.
How do I get started?
You can create a free xSpaces account now through our app. You will need to download and install the free xSpaces app on the relevant devices. If you need help with installing, you can check out our tutorial videos on YouTube or watch them here on our website.
How do I register a free xSpaces account?
Once you have downloaded and installed the xSpaces app onto your device, you can register a free xSpaces account through the app using your email address.
How much does xSpaces cost?
xSpaces can be used for a variety of purposes. Come speak with one of our team members today and we will provide the most appropriate and suitable package for you.
Can I get a demo of xSpaces?
Most certainly! We love people seeing and experiencing first hand the capability of our virtual platform! Book a suitable time with our team today!
Tech
Why can't I load xSpaces?
Make sure that your device is connected to Wi-Fi before logging in.
I'm not facing the right way when teleporting / moving! What do I do?
For PC users - click and drag your left mouse button to rotate your view.
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On your touchpad, press the right edge once - a green line with green circle should appear. -
Point to a desired location. -
Using the touchpad, slide to point in the direction which you would like to face after teleporting. -
Hit trigger to teleport.
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Press on your right controller's joystick - a green line with green circle should appear. -
Point to a desired location. -
Slide your joystick to point in the direction that you would like to face after teleoprting. -
Hit trigger to teleport.
The screen feels tilted / doesn't look right on my VR headset, how can I fix it?
If you feel the screen is tilted or your controller is not aligning right, you will need to recalibrate the headset whilst sitting upright.
How do you adjust volume?
How do I bring up / hide the settings menu?
Settings menu is only available on VR headsets. To bring up the settings menu:
Can I move around in xSpaces?
Of course! There are slightly different controls depending on what device you are using.
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On your touchpad, press the right edge once - a green line with green circle should appear. -
Point to a desired location. -
Using the touchpad, slide to point in the direction which you would like to face after teleporting. -
Hit trigger to teleport.
-
Press on your right controller's joystick - a green line with green circle should appear. -
Point to a desired location. -
Slide your joystick to point in the direction that you would like to face after teleoprting. -
Hit trigger to teleport.

What hardware do I need for xSpaces?
xSpaces has been made to be as accessible as possible. Whilst we are built on the foundation of VR hardware, we understand not everyone has access to a VR headset.
Can I choose a different avatar?
Before you enter a room, you will be prompted to choose an avatar that best represents you. Select an avatar of your choice before entering the room. There are a limited selection of half body and full body avatars currently available.
How do I turn my microphone on and off?
For PC/laptop users - tap the microphone icon at the bottom of your screen
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To turn your microphone on: ensure the icon is GREEN. -
To mute your microphone: ensure the icon is GREY.

