X SPACES PTY LTD
Last updated: March 2022
Cookies Small pieces of data that are issued to your computer that stores and sometimes track information of your website usage.
Personal Information, or Personal Data. Data that is used to identify an individual. Often involves sensitive information such as, but not limited to age, name, postal address, email address, date of birth, gender, payment details for transactions, etc.
Resource Materials. Resources that are voluntarily uploaded and provided by you to your personalised and private server. This includes 2D photos and videos, 360 images and videos, audio, and 3D Objects.
Usage Information, or Usage Data. Data that is collected automatically through the use and visit of our Website or our Service.
User Account Includes your username and account password that is created by you.
1. USER ACCOUNTS
In order to use xSpaces, an account must be created by the user through our App. Under no condition will xSpaces share your User Account information with another individual, business, or government body, unless we are required to respond to court orders, subpoenas, or other legal processes. The extent of your User Account is established with your school or organisation with whom you are employed at or a student of. Your school or enterprise may have access to your User Account details. Your school or enterprise will often assign an admin manager who oversees the students and teacher accounts. They reserve the right to manage, update and delete user accounts within their account.
2. COLLECTION OF INFORMATION
We may collect specific Personal Information and Usage Information directly from you through your use of our Service, Website, App, or other forms of verbal or written correspondences with us. Details provided upon registration via our App and Website (on feedback and enquiry forms) are all voluntarily provided by you. You have the right to refuse and not provide such information at any time. Failure to provide the requested data may mean that we are unable to provide our service to you.
3. TYPES OF INFORMATION COLLECTED
We may collect, use, store and transfer different kinds of Personal Information and Usage Information when you visit our services.
(a) Personal Information:
Your email address when signing up to xSpaces;
Nickname or pseudonym;
(b) Usage Information:
Time and date of access to the Service;
Software and hardware information;
4. HOW INFORMATION IS COLLECTED
Direct interactions: You may provide personal data when interacting with us on our website, through social media platforms, phone or email. This could include data provided to us when you:
Make an enquiry through our website;
Give us feedback;
Create an account through our App;
Subscribe to our services or publications;
Request marketing materials to be sent;
Interactions on Social Media such as Facebook, Twitter, Instagram and Discord;
Automated interactions: As you interact with our Website, technical data that your browser sends may be automatically collected.
5. USE OF INFORMATION
Our Service will automatically collect information for analysis, maintenance, and improvements. We will only use your Personal Information for the purposes that it was collected for – to provide service to you. Information we collect is stored on X Spaces and/or its affiliates' servers.
We do not sell any Personal Information you provide to us to any third parties. We also do not allow any third parties to collect, edit, sell or distribute your personal information for free. X Spaces has the right to immediately terminate the service agreement with any users caught with such engagements.
We may use your Personal Data to contact you with product or service updates, marketing, or promotional materials that may be of interest to you. You may opt-out of receiving any, or all of these communications from us by following the unsubscribe button or emailing us at firstname.lastname@example.org with your request.
We may only use Personal Information for legitimate business purposes:
To register you as a user to our Service and login purposes;
To provide Customer Support;
Using data analytics to monitor, maintain and enhance our website, app, and experiences;
To provide updates on our Service and general information on new or special offers, unless you have not opted in to receive such information;
6. DISCLOSURE OF YOUR PERSONAL INFORMATION
Your privacy is important to us, which is why we do not sell any Personal Information you provide to us to any third parties. We take precautions to ensure all personal data are stored safe from theft or disclosure.
We may provide Personal Information and Usage Information to our parent company, its subsidiaries, or affiliated companies (collectively, the “Affiliates”). We will not disclose any personal data and enterprise information to any third party without the authorisation and consent from you, with exceptions below:
When you consented to the disclosure of your Personal Information for secondary purpose.
In order to provide products and services you requested with third parties.
Lawful basis in to comply with a legal or regulatory obligation from government authorities or law enforcement agencies, including government authorities and law enforcement agencies outside of your country of residence.
Disclosure of Personal Data caused by you in sharing registered account details (username and password) with others.
Your school and enterprise reserve the right in disclosing or sharing your Personal Information.
To avoid the urgent danger of the user’s life, body, or property.
Temporary cases caused by hacker attacks, computer viruses or attack, and government control.
7. INFORMATION SECURITY
xSpaces aims to protect your Personal Information whilst maintain its quality to information security. To achieve this, we limit access to your Personal Information to those who have genuine business purposes. We ask that you do not disclose any sensitive Personal Information (i.e. date-of-birth, social security numbers, etc) on our Service or website, or to us. X Spaces has security measures in place to ensure data safety to ensure your information is not lost, abused or altered (data encryption & back-up). Please keep in mind that there are no perfect security measures when disclosing any information online, our team will do their best to ensure your information is safe and secure from hackers, malware and cybercrime.
All user accounts are protected with personalised usernames and passwords. It is not advised to share your username and password with any other individual. You will be responsible and liable for ensuring the security of your login details and disclosure of such details to others. You agree to immediately notify us of any unauthorised use of your account and/or any breach of security. Our team will investigate within 14 working days.
xSpaces use encryption when transmitting data. Interface and file requests are protected with Secure Socket Layer (SSL) encryption.
Stripe – https://stripe.com/en-au/privacy
8. YOUR LEGAL RIGHTS
Under the Australian Privacy Principles (APP - https://www.oaic.gov.au/privacy/australian-privacy-principles/) and General Data Protection Regulation (GDPR - https://gdpr-info.eu/), you have the rights to:
Access to your Personal Information at request;
Correct your Personal Information at request;
Erase your Personal Information at request;
To object the processing of your Personal Information;
Have a copy of your Personal Information on record;
Opt-out of disclosure and consent of your Personal Information;
9. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
If you would like to review or update your Personal Information that you have previously provided to us, you may contact us with the details outlined in the “Contact Us” section below.
You have the right to delete your account within the xSpaces app. Otherwise, you can contact and ask the X Spaces team to delete your account information for you. Account deletion will be processed within 14 working days from initial contact.
10. RETENTION OF DATA
Information on your User Account and Resource Materials will be retained by your school or enterprise. They reserve the right to upload, manage, use, store and remove any Resource Materials which you have provided to be utilised on xSpaces.
11. INTERNATIONAL DATA TRANSFERS
Our operations are supported by a network of third-party service providers for payment and customer service purposes. Your Personal Information and Resource Materials will be stored in your respective local servers in either your country, Australia, or the United States of America. By using our Website and Service, you consent to have your Personal Information being transferred to other countries, including countries that have different data protection policies than your own country.
You have the right to file a complaint at any time to the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) if you believe that we have mishandled the collection, use, and disclosure of your Personal Information. However, we would appreciate the chance to deal with your concerns before you approach the OAIC, so please contact us first using the information in the “Contacting Us” section.
14. CONTACTING US
Mail: X SPACES PTY LTD
Level 2, 63 Dixon Street, Sydney
NSW 2000 Australia
Please do not include sensitive information in your emails to us as email communications are not always secure.